The game won’t load

Some players may occasionally experience an issue with loading the game. In such a case, it may be resolved by clearing your browser’s cache or by relaunching the application on your device.

Web Players:
If your game is loading slowly or not at all, please try the following:

1.Check that you have an active and stable internet connection
2. If you have an active connection, press Cntrl-F5 to clear your cache & reload the page

More detailed steps:
1. Please clear your browser's cache and cookies.
2. Ensure your browser is up to date and you have the latest drivers through websites like
3. Make sure your browser's view setting is at 100%. If you zoom in, you may experience technical issues.
4. After trying these troubleshooting steps, close and reopen your browser.
5. If you're still having problems, please try playing on another browser.
We recommend playing through modern browsers like: Firefox, Google Chrome, Safari, Microsoft Edge

If the problem persists, please report it to our Support using mail and we will work with you to find a solution.